Privacy Policy

This Privacy Policy explains how XYRPHOS LIMITED collects, uses, stores, shares, and protects personal information when you visit xyrphos.com, create an account, place an order, contact customer support, subscribe to marketing, or otherwise interact with our website.

Company Name: XYRPHOS LIMITED
Company Number: 16516310
Mail：[email protected]
Company Address: 4 Massey House, 85 Hartfield Road, London, United Kingdom, SW19 3ES

1. Information We Collect

We may collect the following categories of personal information:

Identity information: name, billing name, shipping name, account username, and order recipient details.
Contact information: email address, shipping address, billing address, and other contact details you provide.
Order information: products purchased, order number, size, color, quantity, order status, return history, and customer service records.
Payment information: payment method type, payment confirmation, transaction status, and fraud prevention information. We do not store full card numbers.
Technical information: IP address, browser type, device information, operating system, pages visited, referral source, and cookie data.
Marketing information: newsletter subscription status, communication preferences, and responses to promotions.

2. How We Collect Information

We collect information directly from you when you place an order, create an account, contact us, submit a form, subscribe to marketing, or provide information during checkout. We also collect technical information automatically through cookies, analytics tools, security tools, and server logs.

3. How We Use Personal Information

We use personal information for the following purposes:

To process, confirm, ship, deliver, refund, or cancel orders.
To provide customer support and respond to questions or complaints.
To manage returns, exchanges, warranty-like service requests, and fraud prevention checks.
To operate, secure, maintain, and improve our website.
To comply with legal, accounting, tax, payment, and regulatory obligations.
To send marketing emails only where permitted by law or where you have subscribed.
To display relevant website content, measure performance, and improve customer experience.

4. Legal Bases for Processing

Where UK GDPR or similar data protection laws apply, we rely on one or more of the following legal bases:

Contract: to process and fulfill your order.
Legal obligation: to keep records required by tax, accounting, consumer protection, and payment laws.
Legitimate interests: to prevent fraud, improve our website, protect our business, and provide customer support.
Consent: for optional marketing communications and certain cookies where consent is required.

5. Payment Processing

Payments are processed by third-party payment service providers. We may receive transaction status, payment method type, billing information, and fraud review information, but we do not store full card numbers or card security codes on our website.

6. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember cart information, support checkout, improve website performance, prevent fraud, and understand how visitors use our site. You may control cookies through your browser settings. Some cookies are necessary for website and checkout functions.

7. Sharing of Personal Information

We may share personal information only where reasonably necessary with:

Payment processors and fraud prevention providers.
Shipping carriers, logistics partners, and order fulfillment providers.
Website hosting, email, security, analytics, and IT service providers.
Professional advisers, auditors, accountants, legal advisers, and insurers.
Government, law enforcement, courts, or regulators where required by law.

We do not sell customers’ personal information.

8. International Transfers

Some service providers may process information outside the United Kingdom or the customer’s country of residence. Where required, we use appropriate safeguards, contractual protections, or equivalent measures to protect personal information during such transfers.

9. Data Retention

We keep personal information only for as long as necessary for order fulfillment, customer service, legal compliance, accounting, fraud prevention, dispute handling, and legitimate business purposes. Order records may be retained for the period required by tax, accounting, and legal obligations.

10. Your Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. To exercise your rights, contact us at [email protected]. We may need to verify your identity before completing your request.

11. Marketing Communications

If you subscribe to our newsletter or marketing emails, you may unsubscribe at any time using the unsubscribe link in the email or by contacting [email protected]. Transactional emails related to orders, shipping, returns, and customer support are not marketing emails and may still be sent when necessary.

12. Children’s Privacy

Our website is intended for general adult customers and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

13. Security

We use reasonable technical and organizational measures to protect personal information. However, no website, payment system, or data transmission method can be guaranteed to be completely secure.

14. Complaints

If you have a privacy concern, please contact us first at [email protected] so we can try to resolve it. If you are located in the United Kingdom, you may also have the right to contact the UK Information Commissioner’s Office.

15. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with immediate effect unless otherwise stated.

16. Contact Us